Home service professionals deal with unexpected situations every day. How do you stay on track when the smallest things can derail your day?

Communicating an arrival window instead of a fixed time makes it easier for you to stay on schedule and meet client expectations consistently.

Whenever you create or edit a job, you can now set an arrival window that will be included in client hub, booking confirmations, and visit reminders.

Add a window after the start time or center the window on the start time, whichever works best for your operations. Set a default window for all your jobs, and customize each one as needed. Arrival windows give you greater flexibility to manage your time so you can continue to provide the best service to your clients.

Arrival windows, booking confirmations, and visit reminders are available on Connect and Grow plans.

For your clients to receive arrival window information, booking confirmations and/or visit reminders need to be enabled.

Be sure to keep the Jobber app updated to get access to the latest and greatest updates!

Stop playing phone tag with your team and ensure your clients reach the right person, every time. You and your team can now include your personal or business number when sending an on my way text.

With a personal number included in the message, customers can directly contact their assigned service pro for any concerns.

To enable this feature, add the phone numbers of your team members under Gear Icon > Manage Team in Jobber Online.

On my way text messaging is available on Connect and Grow plans in the United States, Canada, and the United Kingdom.

Be sure to keep the Jobber app updated to get access to the latest and greatest updates!

When you’re working in the field, you need to be able to act on your work quickly from the mobile app–especially when you’re with your client.

Now, you can quickly create or edit Quotes, Jobs, and Invoices from the mobile app by selecting multiple line items at once from your products and services list, rather than one at a time. Once you’ve added the line items, each line item will appear in the order that you selected them. Need to edit something? Simply tap on the line item to edit any of the details.

Be sure to keep the Jobber Mobile App updated to get access to the latest and greatest updates!

Appointment locations have a huge impact on your daily operations. Having a clear understanding of where you need to be and when you need to be there makes planning your day easier.

The new map view in the app lets you visualize where all your daily appointments are, so you can stay on track and make better scheduling decisions on the go. With just a few taps, access full visit details and navigate to your client's property using your navigation app of choice.

Managing a team? Stay on top of their progress using the map. Easily see which team member is assigned to a location and how many appointments they have completed for the day. Even on the move, you can dispatch last-minute appointments efficiently by knowing where your team is.

Be sure to keep the Jobber app updated to get access to the latest and greatest updates!

Having unreliable data service can be a problem when you're always on the go. Now, you can document your work and keep track of important details even when your connection is down.

While offline, create and save your text notes as usual and they will be temporarily stored on your device locally. Notes you make will automatically sync once your app is reconnected to the internet, ensuring you and your team are always up to date on the work that you do.

Be sure to keep the Jobber app updated to get access to the latest and greatest updates!

Here at Jobber, we know the level of care and effort that home service professionals like you put into your business. Throughout the past year, we’ve been hard at work building and improving tools that will help your business continue to run smoothly, so you can continue to focus on making it a success.

Here's a quick recap at the biggest updates from 2022 and a sneak peek at some of the things we’re working on for you!

Run your business from anywhere 📱

The Jobber app has been completely rebuilt to better power your day-to-day. We plan to continue this momentum into 2023, with the below features rolling out shortly to all users.

Find and capture work details more effectively

Finding the work you’re looking for has never been easier with new search filters throughout the app. Plus, the new Search tab (formerly Client tab) lets you search through all your clients, quotes, jobs, and invoices at once, making it easier to find what you need.

Some other improvements we delivered:

• Job form alerts ensure any empty job forms are filled out before a visit is marked as completed
• Image uploads over a cellular connection are up to 300% faster so you can spend less time waiting and more time actioning work

Better visibility into your schedule

Keeping a pulse on how your team is progressing through the day is easier than ever. You can access your team members' schedule from any schedule view, including list view which shows all their active timers.

Some other improvements we delivered:

• Access important visit details for the day, even when you’re in poor service areas
• 3-day and weekly schedule views that help you make faster scheduling decisions on the go

Smoother customer experience

If clients try to call your Jobber text messaging number, you don’t want them to reach a dead-end. Now, those calls will be automatically forwarded to your business phone number, so you don’t lose a call – or opportunity.

Some other improvements we delivered:

• Keep your clients informed by quickly sending booking confirmations from the app
• Control who from your team receives email replies and notifications so the right person is informed and can take action

More helpful apps and tools in the App Marketplace 🔗

Integrate your favorite apps and software seamlessly with Jobber. Here are some of the newest additions and updates available in the App Marketplace.

• Let Thumbtack match you with the jobs you want, then seamlessly manage these clients and track jobs from start to finish all from Jobber.
• The new Report Scheduler App gets reports from Jobber delivered to your inbox on a daily, weekly, or monthly schedule.
• Referrals are the cheapest, fastest way to land new clients. LoyalAs automates your referral program so you get quality leads in Jobber that close at a higher rate.
• You can now sync CompanyCam photos to every stage of your Jobber workflow: from requests and quotes, to jobs and invoices.

Want to see more updates? Check out all our product announcements here.

Sneak peek at what’s to come 👀

We love all the feedback you share with us about how we can make Jobber better. So here’s a sneak peek at just a few of the improvements we are tackling this year based on what we’ve heard from you.

• You need an easy way to navigate through your day while on the go. Using a map view on the mobile app will help you locate your daily appointments and stay on track.
• Unexpected delays happen. Help better manage your client’s expectations by setting an arrival window rather than a fixed arrival time.
• You need to ensure every job you take on is profitable. Tracking job costs and profit margins for each job helps you make informed decisions so you can maximize your profitability.
• Booking new jobs can be a lot of admin work. Offering your services online means that your clients can book directly into your calendar–no phone tag required.

All of this to look forward to, and so much more! We’re excited to continue being your trusted partner and help make your business even better.

Please note that the availability and timing of upcoming features are subject to change.

The CompanyCam integration lets you sync detailed photos from requests and quotes, to jobs and invoices!

When you use CompanyCam photos from start to finish, you save time by keeping your team aligned on the work that needs to be done.

• Requests and quotes: Use photos to help your team, and clients, better understand the scope of work.
• Jobs: Capture the details from every job site and keep your team, and clients, informed along the way.
• Invoices: Show before and after photos of the work your team has accomplished that will wow your clients.

CompanyCam is a photo-based solution created for contractors, by contractors. Users can take unlimited photos, organized by project and instantly available in the cloud. Sign up for a free 30-day trial here.

Our new filters make it easier to find the work you’re looking for while on the go.

These updates will apply to users on the updated app experience:

1. New status filters in the Clients tab
2. New filters in the Work tab of the client profile
3. New filters in the visits section on the Job page

In the Clients tab, you can now filter clients, requests, quotes, jobs, and invoices by status. This makes it easier for you to find and take action on specific types of work, such as unscheduled jobs or past-due invoices, or follow up with leads.

We heard loud and clear that for some businesses, having everything in one list in the client profile’s Work tab was not efficient. To make it easier and faster for you to find the specific item you're looking for, you can now filter by the type of work, such as quotes or invoices.

When you have multiple visits for the same job, finding a specific one can be tricky. If you have more than five visits for a job, you will be able to filter the visits section on the Job page by unscheduled, late, upcoming, and more. This way, unscheduled and late visits can be tracked down and followed up on more quickly.

Learn more about the updated app experience here.

The Clients tab on the mobile app is accessible to admins, owners, and employees with the user permissions enabled to "view clients on their Jobber menu".

Be sure to keep the Jobber app updated to get access to the latest and greatest updates!

Easily manage your team’s email communications by designating who gets email responses and notifications through Settings > Email & Text Messages > Email Reply Settings.

Set where replies or notifications should go by selecting Company email, eligible users or sender of email.

To allow for more flexibility, users can also change the reply-to address for a specific email to be different from the default email reply settings when they compose their email on Jobber Online or the mobile app.

Be sure to keep the Jobber app updated to get access to the latest and greatest updates!

These updates will apply to users on the updated app experience:

• Booking confirmations can now be sent through the app
• Call or text your client from their profile or any of their work

We’ve introduced a few updates that help you manage communications more smoothly while on-the-go. Through the app, you can now send booking confirmations for any upcoming jobs. Additionally, you can now easily call or send a two-way text to your client from their profile, quote, job, visit or invoice. This helps you stay on task by having your client’s details handy.

With two-way text messaging , you and your team can text with customers while on-the-go, knowing that conversations are stored in Jobber for everyone’s reference. Two-way text messaging is available on the Grow plan in the United States, Canada, and United Kingdom.

Be sure to keep the Jobber app updated to get access to the latest and greatest updates!